Entrées par Olivia Yin

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Workplace mobbing: causes and preventions

75% of the employees have stolen from their enterprise (McGurn, 1998); Behaviors such as theft, fraud, vandalism, sabotage, absenteeism affect 35-75% of employees (Harper, 1990); 42% of the French said they had been sexually harassed in the workplace (Webb, 1991). … All these figures tell us that almost everyone is involved in the workplace deviance, either being a “performer”, or being a victime. Definitions A deviant […]

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Socialnomics: why should we value social network?

“We don’t have a choice on whether we do social media, the choice is how well we do it.” – Erik Qualman Socialnomics, a new word invented by Erik Qualman, who wrote a book of the same name, is quite self-explanatory. “Social” means people and the social network they formed; “nomics” is for economics. What […]

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#Digital #Transformation: not a destination but a journey

Digital transformation represents the quest to understand how “disruptive technology” affects the customer experience Digital transformation is not a goal in itself, but a continuous journey, serving to learn more about the relationship between technology and customer behavior to earn relevance among them. Altimeter Group defines digital transformation as “the re-alignment of, or new investment in, […]

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